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Terms and Conditions


Arianrhod Aromatics is committed to protecting our customer privacy and security.
Our Privacy Policy sets out our general handling information practices.

We are committed to complying with both the Privacy Act and the National Privacy Principles and we assure you that we will endeavour to meet these obligations.

Glossary of Definitions
"Backorder" is defined as ordered product/s that could not be supplied in the first delivery, which will then be supplied in a subsequent delivery.
"Business" is defined as Arianrhod Aromatics
"Customer" is defined as the person responsible for the purchase.
"Damage" includes (but is not limited to) any economic, physical, direct or indirect effect that occurs as a result of the use of the Products.
"Loss" includes all direct and indirect loss whatsoever and also includes any and all losses suffered by any third party.
"Personal Information" please see our Privacy Policy for details
“Privacy Policy" is defined as the current Arianrhod Aromatics privacy policy, as displayed on the website
"Products" is defined as the product/s supplied by the Business that is the subject of the Purchase.
"Purchase" is defined as the purchase made with and accepted by Arianrhod Aromatics in relation to the goods purchased by or on behalf of the customer.
"Website" is defined as www.arianrhodaromatics.com
Terms and Conditions
  1. The contract for purchase between the Business and the Customer is subject to the following terms and conditions and (as it applies) Australian law. These terms and conditions apply except to the extent of any inconsistencies with any applicable laws, in which event such laws will prevail to the extent of the inconsistency. These terms and conditions constitute the entirety of the agreement between the Business and the Customer.
  1. The purchase is valid only for provision of goods in respect of which it is accepted the Business. No payment accepted by the Business in respect of a purchase is refundable unless the goods are returned, undamaged, within 14 days of the date of purchase. It will be up to the discretion of the Business to initiate any remedial action outside of this time frame.
  1. The Business will make all reasonable endeavours to provide to the Customer with the goods ordered within a reasonable time frame but, in some circumstances, the Business may have to put a purchase on back order. The Business accepts no liability to the Customer in circumstances where a product is not immediately available, or a stated delivery date is not met.
  1. The Customer acknowledges that the Business may need to cancel or backorder goods due to industrial action, supply restrictions, or transport problems, or any event beyond the Business's reasonable control, and delivery times are not guaranteed. In no circumstances will the Business be liable for any Losses that a Customer may incur as a result of any such delayed order.
  1. To the maximum extent permitted under law, and subject to these terms and conditions, the Business is not liable for Loss or Damage caused to the Customer or any third party as a result of the Purchase and / or use of the Product. Customer should discontinue the use of a Product if they have any physical or other reactions to the Product. Products must be used in accordance with the directions. Business will rely on all limitations of liability and defences under any applicable law. The Business reserves all rights against any other person, including rights of contribution and indemnity.
  1. These terms and conditions of sale may not be altered, modified or waived by any person except in writing.
  1. These terms and conditions also apply to the Business's employees, agents and representatives, all other contractors used by the Business to carry the Customer's goods and those contractors' employees, agents and representatives.
  1. Once an order has been dispatched the Business cannot change the delivery address from that originally stated on the order.
  1. Except as set out in these terms and on the Website, the Customer agrees that the Business has not made any representations or warranties and that, in any case, the Customer has not relied on any such representation or warranty in agreeing to the Purchase. Specifically, the Customer agrees that the Business does not warrant the performance of the Products in any way. The effects of the Products will vary from person to person and so the Business cannot guarantee that the Products will achieve a particular result.
  1. The Business accepts no liability for any charges that the Customer may incur or Losses that may occur as a result of using the electronic payment system on the Website.
  1. The Business is not liable for any Loss or Damage resulting from disclosure of any Personal Information of the Customer, provided that the Business complies with its Privacy Policy.
Privacy Policy
Information Collected
The personal information collected and stored by us about you can include your name, address, contact details including phone, fax, and email as provided by you to us.

We keep this information so we can contact you as part of our day-to-day business dealings and correspondence.

If you are a visitor to our website, we may collect a limited amount of your personal information for a number of reasons such as:

For the purposes of measurement, including the number of visitors to the site each day, the number of pages visited and the length of time people spend on those pages.
Consumer personal details are recorded and kept if they have written to our business requesting further information or assistance with our products.

We will use your personal information in accordance with the National Privacy Principles, such as for the purposes for which it is collected, to provide you with information on our products and services, and (subject to your consent) for marketing purposes such as but not limited to testimonials.

Security of Your Personal Information

Access to your personal information is limited to those who specifically need it to conduct their business responsibilities.

We also maintain physical security procedures to manage and protect the use and storage of paper records containing personal information.

Our team are responsible for handling personal information in accordance with the Privacy Act. We educate our team about the requirements of the National Privacy Principles and the Privacy Act.

We may keep your information so that we can continue to provide the products and/or services you have requested from us.

We will take reasonable steps to destroy or permanently de-identify personal information when it is no longer required.

Accuracy of Information

We take reasonable steps to ensure that the information we hold about you is current, accurate and complete.

If you believe that the information we have about you is not current, accurate and complete we ask that you let us know as soon as possible.

Sharing and Disclosure of Information

We will not disclose information about you to a company unless the disclosure is required or authorised by law, or you have consented to our disclosing the information about you.

We may also need to disclose your information to law enforcement agencies, investigators and lawyers.

This site contains links to other sites. Arianrhod Aromatics is not responsible for the privacy practices or the content of such web sites.

Promotional Material via e-mail

We acknowledge and respect a users choice to opt out of Arianrhod Aromatics marketing communications activities. Should you decide you do not wish to receive promotional materials via email from Arianrhod Aromatics, please reply to the email with a message indicating you no longer wish to receive promotional material.

Changes to this Statement

Arianrhod Aromatics may make changes to this Privacy Policy from time to time and for any reason. We will publish those changes on our web sites. This Privacy Statement was last amended on 15th August 2008.

If You Have A Complaint

If you have a complaint about the privacy of your personal information, we ask that you write to us. We will promptly acknowledge and investigate all complaints. Please allow 7 working days for acknowledgement and 30 days for a response.

At all times we will respect and protect the privacy and confidentiality of personal information.

For further information or to receive a response in relation to specific queries relating to our Privacy Policy please contact us